Refunds/Returns

Overview

At Ignitex, we want you to be completely satisfied with your purchase. This policy sets out how returns, replacements, and refunds are handled for orders placed through ignitex.shop. By ordering from us, you agree to the terms below.

 Returns (Change‑of‑Mind)

       Eligibility Period
       You may return most items within 30 days of delivery date if you change your mind.

 

       Condition for Return

  • Items must be unused, unworn, and in original packaging (with tags attached, all accessories, manuals, etc.).

  • Items must be in a condition fit for resale, without damage or stains.

  • Process to Return

    • Contact our Customer Support (see Section 7) with your order number, the item(s) you wish to return, and reason for return.

    • We will issue you a Return Authorization and return address.

    • You are responsible for return shipping costs, unless the return is due to our error (wrong item, defective, etc.).

    • Refunds for Returns

      • Once we receive and inspect the returned item, we will notify you of its approval.

      • Approved returns will be refunded to your original payment method within 10 business days (or as the payment provider’s processing permits).

      • Shipping/handling fees paid by you at the original purchase are non‑refundable, unless the return is due to our mistake

      • Restocking Fees (if any)
        We may deduct a restocking fee (for example, 10 %) if the returned item shows signs of use, damage, or missing parts.

       

     

 

 Defects, Damages & Incorrect Items (Replacements / Refunds)

Timeframe for Claims
Claims for defective, damaged, or incorrect items must be made within 7 calendar days from delivery.

 

How to Report

  • Email our Customer Support with your order number, photos/videos of the issue (packaging, item, serial numbers, etc.), and a description of the defect or error.

  • Do not return the item before approval unless instructed.

  • Evaluation & Decision
    After we assess your evidence, we will determine whether a replacement or refund is appropriate

  • Replacement

    • If a replacement is in stock, we will ship it to you at no extra cost (including shipping).

    • You may be asked to return the defective item (we will provide a prepaid label if required).

    • Refund

      • If a replacement is unavailable or refund is the better option, we will issue a refund to your original payment method.

      • Refunds typically process within 10 business days after approval.

      • Any shipping fees incurred due to our error will be refunded.

       

     

 

Non‑Returnable & Final Sale Items

Some items are not eligible for returns, exchanges, or refunds, including but not limited to:

  • Gift cards

  • Downloadable software, digital goods, or licenses

  • Health, personal care, or intimate hygiene items (if hygiene seal is broken)

  • Customized, personalized, or made‑to‑order items

  • Items marked “Final Sale” at checkout

  • Items not in original condition, or with missing parts, tags, packaging, etc.

 Partial Refunds

In some cases, a partial refund may be issued if:

  • The item is returned with damage or missing parts (not due to our error).

  • Only part of an order is eligible for return.

  • A restocking fee or handling deduction is needed.

 Late or Missing Refunds

  • After we approve your refund, funds should show in your account within 3–10 business days, depending on your bank or payment provider.

  • If you don’t see your refund after this period:

    1. Check your bank/credit card account.

    2. Contact your bank—sometimes refunds take additional time.

    3. If still unresolved, contact us at Customer Support (see below).


 Policy Modifications & Exceptions

  • We reserve the right to update or amend this policy at any time.

  • For specific sales, promotions, or limited‑edition items, additional terms may apply.

  • Any exceptions to this policy will be handled at our discretion.