Customer Care

customer Care Welcome to IgniteX Shop Customer Service! We are committed to providing you the best shopping experience. If you have any questions, concerns, or need help with anything – we're here to help. How to reach us Contact details Email helpignitex53@gmail.com, Live chat is available website What can we do to help you? Product related inquiries (size, description, availability) Help placing or modifying your order Order Tracking and Shipping Updates Problems with items received (wrong, missing or damaged products) Return, Refund, or Exchange Payment related questions Our Service Promise Friendly, fast and reliable support Clear communication every step of the way Your data and personal information is always kept secure Our goal is to resolve issues as quickly as possible Returns and Exchanges You may return or exchange products within [X days] of receiving your order (e.g. 7, 14, or 30 days - specify your policy) Items must be unused and in original packaging To request a return or exchange, contact us with your order number and reason Refunds are issued after the returned item is received and inspected Shipping and Delivery Issues Once your order is shipped, you will receive a tracking number via email or SMS If any delays, missing items, or damage occur, contact us immediately with your order number and photo (if applicable). We will work with the courier or warehouse to fix the problem quickly Payment & Security We accept secure payments through credit/debit cards, mobile wallets and cash on delivery (wherever available). If you have any payment issues, contact us for assistance do all transactions