How Can I Contact Ignitex Customer Support?

Ways to contact us:

You can reach out to us in any of the following ways:

Live Chat – Click the Help bubble (               ) in the bottom right corner of the site and select Live Chat. Submit a web form request - Use our contact/support form (link here) to send your request. Please be sure to provide your order number and as much detail as possible. Email - Send us an email at support@ignitex.shop , Be sure to include your order number in the subject line so we can locate your order quickly. Email.

We aim to respond to all inquiries as quickly as possible usually within one business day.

Pro Tip for Faster Assistance

To help us resolve your issue quickly, please include:

  • Your order number

  • A photo or screenshot of the product, packaging, or issue

  • A clear description of your concern

  • What resolution you’d like (refund, replacement, etc.)